Comments on: An Open Letter to Randall Stephenson, Chairman, CEO and President of AT&T http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/ Observations on social media -- and the occasional rant -- from Metzger Associates' New Media Practice Group Thu, 11 Mar 2010 17:52:03 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Doyle http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-212 Doyle Tue, 22 Dec 2009 00:05:33 +0000 http://www.metzgerblog.com/?p=751#comment-212 Nice post, and thanks for weighing in here. Sadly, I don't think they're listening, or at least I've seen no sign of it. Good luck with your issues... and keep us posted! Doyle Nice post, and thanks for weighing in here.

Sadly, I don't think they're listening, or at least I've seen no sign of it.

Good luck with your issues… and keep us posted!

Doyle

]]> By: Eric P. Martin http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-211 Eric P. Martin Mon, 21 Dec 2009 19:10:56 +0000 http://www.metzgerblog.com/?p=751#comment-211 Hi Doyle, It looks like we had the same idea. I wonder if Mr. Randall Stephenson is listening. <a href="http://theblognovice.com/2009/12/21/an-open-letter-to-randall-stephenson-chairman-and-ceo-of-att/" target="_blank">http://theblognovice.com/2009/12/21/an-open-lette...</a> Hi Doyle,

It looks like we had the same idea. I wonder if Mr. Randall Stephenson is listening.

http://theblognovice.com/2009/12/21/an-open-lette...

]]> By: Landis Mickens http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-208 Landis Mickens Tue, 15 Dec 2009 04:23:15 +0000 http://www.metzgerblog.com/?p=751#comment-208 Dear Mr. Stephenson: Our , (Hopewell M. B. Church) phone service have been incorrect for the pass five months. I, (Landis Mickens) have talked to five service representives and they did not correct the problem. Over these five month we have been over charged about $400.00. The last service representive I talked with was Gena (gs0801@att). We do not want to drop AT&T service , but we cannot continue being charged for service that we did not request nor want. We feel that five service rep./over five months should have taking care of this problem. We are being charged for itemize calls but we request unlimited long distance service. If you have the time please look into this matter for us. The service reps. said that a credit would be issued to us for the unwanted long distance charges. This has not happen. The numbers are 662-738-4110, 662-738-4078 and 662-738-4470. I can be reached at 662-738-4470 (office) or at my email adddress. They you for your prompt attention toward this matter: Landis Mickens Dear Mr. Stephenson:
Our , (Hopewell M. B. Church) phone service have been incorrect for the pass five months. I, (Landis Mickens) have talked to five service representives and they did not correct the problem. Over these five month we have been over charged about $400.00. The last service representive I talked with was Gena (gs0801@att).
We do not want to drop AT&T service , but we cannot continue being charged for service that we did not request nor want. We feel that five service rep./over five months should have taking care of this problem.

We are being charged for itemize calls but we request unlimited long distance service.
If you have the time please look into this matter for us.
The service reps. said that a credit would be issued to us for the unwanted long distance charges. This has not happen.
The numbers are 662-738-4110, 662-738-4078 and 662-738-4470.
I can be reached at 662-738-4470 (office) or at my email adddress.

They you for your prompt attention toward this matter:

Landis Mickens

]]> By: attdiscriminates http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-194 attdiscriminates Fri, 06 Nov 2009 02:37:18 +0000 http://www.metzgerblog.com/?p=751#comment-194 You all oughta consider AT&T's recent discrimination against older employees by blacklisting them from jobs before you even consider buying any of their products. You all oughta consider AT&T's recent discrimination against older employees by blacklisting them from jobs before you even consider buying any of their products.

]]> By: B A http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-189 B A Tue, 29 Sep 2009 19:44:36 +0000 http://www.metzgerblog.com/?p=751#comment-189 Mr. Stephens, how do you feel about your AT&T managers making a difference in the treatment of their black and white employees? Are you concerned, or do you even care? Mr. Stephens, how do you feel about your AT&T managers making a difference in the treatment of their black and white employees? Are you concerned, or do you even care?

]]> By: Kate Chaux http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-187 Kate Chaux Mon, 28 Sep 2009 18:54:47 +0000 http://www.metzgerblog.com/?p=751#comment-187 Thanks for writing this. I am experiencing all of the issues you listed, and they continue to this day (I have yet to successfully make a call on my iPhone today). I now ask people not to call my cell as the service is so unreliable (rather defeats the purpose, etc.). I'll be interested to hear if you get a response from AT&T. BTW, one really nice helper at AT&T told me "switching the SIM card would do about as much good as standing on one foot while dialing". At least I got a laugh out of my troubles. Thanks for writing this. I am experiencing all of the issues you listed, and they continue to this day (I have yet to successfully make a call on my iPhone today). I now ask people not to call my cell as the service is so unreliable (rather defeats the purpose, etc.). I'll be interested to hear if you get a response from AT&T.

BTW, one really nice helper at AT&T told me "switching the SIM card would do about as much good as standing on one foot while dialing". At least I got a laugh out of my troubles.

]]> By: dfox http://www.metzgerblog.com/2009/09/26/an-open-letter-to-randall-stephenson-chairman-ceo-and-president-of-att/comment-page-1/#comment-186 dfox Mon, 28 Sep 2009 15:24:58 +0000 http://www.metzgerblog.com/?p=751#comment-186 Thanks for this letter Doyle. The iPhone service in Boulder continues to deteriorate. I have to pay Qwest for a home line because I can't get service from my home near 4th and Mapleton. On my way home from work I drive through zones where my calls always drop (the drive down Iris west of 28th is terrible). The iPhone is a great device but the AT&T service is terrible. Thanks for this letter Doyle. The iPhone service in Boulder continues to deteriorate. I have to pay Qwest for a home line because I can't get service from my home near 4th and Mapleton. On my way home from work I drive through zones where my calls always drop (the drive down Iris west of 28th is terrible). The iPhone is a great device but the AT&T service is terrible.

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