Media in the New Millennium

posted by Doyle

I rented a car from Thrifty this week in Las Vegas. I like Thrifty, and the woman who waited on my was great. Until…
As I told her I didn’t want to pre-pay for gas, she informed me that I was required to bring a receipt from a gas station within 10 miles of [...]

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My friend recently had a bad experience with PetCo.com and like a good Internet junkie from Colorado, he tracked down the CEO’s email and sent him a response – from his dog. The following are the emails (last names removed) from friends Chris and Amy and the response they got from PetCo.

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posted by Doyle

Or, to be more precise, a lack of competence at the employee level.
I fly quite a bit, and at times in my career, I’ve been a 150K+ annual flyer. To be clear, I believe security is very important. My issue is that it’s so important that it shouldn’t be left in the hands [...]

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posted by Doyle
I tweeted a link to this Fast Company article on new restrictions that have been put in place (hopefully temporarily) in the wake of the recent failed attack on a U.S. airliner.
Those of you who follow my tweets know that I’m not fan of TSA and the way we attempt to protect the [...]

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Image via CrunchBase

posted by Doyle
Just when I think I’m going to leave AT&T alone, the saga keeps getting better.
My voice service is so bad that I filed an FCC complaint against AT&T. Yesterday, during a meeting, I received two phone calls from an 800 number I didn’t recognize. Since I was in a meeting, I [...]

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Posted by Lauren Preston
To all of the Balloon Boy Skeptics out there, I owe you an apology.

A few weeks ago, millions of people across the country were glued to their computers, televisions, Twitter feeds, etc. watching and waiting in horror as the drama of “Balloon Boy’s” flight unfolded. We’ve since found out (or sincerely assume) [...]

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posted by Doyle
I’ve been pretty vocal about my displeasure with AT&T’s service of late, mostly because I can’t get a straight answer. It’s been a big part of my Twitter stream, and I even wrote a letter to the CEO here.
Then, John Metzger forwards me this voice mail (name and number removed).
Two things:

Half our company [...]

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Dear Mr. Stephenson:
I’ve been pretty vocal with my displeasure about your company in some pretty public forums of late. I thought I’d take a moment to tell you why, as well as offer a suggestion for fixing your problem.
Here’s the issue: I hire you to provide me with one product — the voice/data service on [...]

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Posted by Lisa Greim

The phone rang at 9 a.m. Saturday. It was my high school friend Michael, calling from Switzerland to ask me to interpret a dream.
“My Aunt Lucy used to call and tell people she dreamed about them, and she usually got it right and that was odd, because she was kind of [...]

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Posted by Lisa Greim
Trying to manage an online forum, as my colleague Nate Warren noted earlier this month, is like herding cats. It’s no wonder some marketers still hesitate to recommend social media to clients. Under the cover of anonymity, some people will say unbelievable things.
Years of hosting conversations at the two-decade-old online community The [...]

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