Media in the New Millennium

posted by Doyle
I tweeted a link to this Fast Company article on new restrictions that have been put in place (hopefully temporarily) in the wake of the recent failed attack on a U.S. airliner.
Those of you who follow my tweets know that I’m not fan of TSA and the way we attempt to protect the [...]

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Image via CrunchBase

posted by Doyle
Just when I think I’m going to leave AT&T alone, the saga keeps getting better.
My voice service is so bad that I filed an FCC complaint against AT&T. Yesterday, during a meeting, I received two phone calls from an 800 number I didn’t recognize. Since I was in a meeting, I [...]

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Posted by Lauren Preston
To all of the Balloon Boy Skeptics out there, I owe you an apology.

A few weeks ago, millions of people across the country were glued to their computers, televisions, Twitter feeds, etc. watching and waiting in horror as the drama of “Balloon Boy’s” flight unfolded. We’ve since found out (or sincerely assume) [...]

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posted by Doyle
I’ve been pretty vocal about my displeasure with AT&T’s service of late, mostly because I can’t get a straight answer. It’s been a big part of my Twitter stream, and I even wrote a letter to the CEO here.
Then, John Metzger forwards me this voice mail (name and number removed).
Two things:

Half our company [...]

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Dear Mr. Stephenson:
I’ve been pretty vocal with my displeasure about your company in some pretty public forums of late. I thought I’d take a moment to tell you why, as well as offer a suggestion for fixing your problem.
Here’s the issue: I hire you to provide me with one product — the voice/data service on [...]

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Posted by Lisa Greim

The phone rang at 9 a.m. Saturday. It was my high school friend Michael, calling from Switzerland to ask me to interpret a dream.
“My Aunt Lucy used to call and tell people she dreamed about them, and she usually got it right and that was odd, because she was kind of [...]

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Posted by Lisa Greim
Trying to manage an online forum, as my colleague Nate Warren noted earlier this month, is like herding cats. It’s no wonder some marketers still hesitate to recommend social media to clients. Under the cover of anonymity, some people will say unbelievable things.
Years of hosting conversations at the two-decade-old online community The [...]

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posted by Doyle
So, I’ve been meaning to rant about this for some time, and today is the day.
I’m walking through the King Soopers where I buy all my groceries in south Boulder, and I see this sign:

Essentially, King Soopers is saying they care for the environment. I’m sure they do many things. Let me give [...]

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posted by Doyle
So, thanks to my 19-year-old son, I had the distinct pleasure (he said sarcastically) of meeting some of the people that decide whether or not you get to keep your license to drive after too many speeding tickets. Believe me, it ain’t pretty. 
Just as social media can shine a light on poor customer service, [...]

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posted by Doyle
If you read my post about my issues with Jawbone customer service, you know I was none too happy with them earlier this week. 
The good news? Jawbone watches the blogosphere, and they read my post (points!). Then, they called me to discuss the issues (points!). And best of all, they solved my problem [...]

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