Media in the New Millennium

Observations on social media — and the occasional rant — from Metzger Associates' New Media Practice Group

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Entries Tagged as 'Rants'

When Your Accounting Department Makes Customer Services Decisions, You Lose

February 12th, 2011 · No Comments

posted by Doyle

I rented a car from Thrifty this week in Las Vegas. I like Thrifty, and the woman who waited on my was great. Until…
As I told her I didn’t want to pre-pay for gas, she informed me that I was required to bring a receipt from a gas station within 10 miles of [...]

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Tags: Communication Strategies · Rants

Being Human Online – or Canine

January 13th, 2011 · No Comments

My friend recently had a bad experience with PetCo.com and like a good Internet junkie from Colorado, he tracked down the CEO’s email and sent him a response – from his dog. The following are the emails (last names removed) from friends Chris and Amy and the response they got from PetCo.

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Tags: Rants · Raves · social media

TSA’s Problem? Competence.

November 20th, 2010 · 1 Comment

posted by Doyle

Or, to be more precise, a lack of competence at the employee level.
I fly quite a bit, and at times in my career, I’ve been a 150K+ annual flyer. To be clear, I believe security is very important. My issue is that it’s so important that it shouldn’t be left in the hands [...]

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Tags: Rants · social media

Dear TSA: Not More Rules, More Common Sense

January 3rd, 2010 · No Comments

posted by Doyle
I tweeted a link to this Fast Company article on new restrictions that have been put in place (hopefully temporarily) in the wake of the recent failed attack on a U.S. airliner.
Those of you who follow my tweets know that I’m not fan of TSA and the way we attempt to protect the [...]

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Tags: Rants

Really, AT&T? Can It Get Any Worse?

November 7th, 2009 · 7 Comments

Image via CrunchBase

posted by Doyle
Just when I think I’m going to leave AT&T alone, the saga keeps getting better.
My voice service is so bad that I filed an FCC complaint against AT&T. Yesterday, during a meeting, I received two phone calls from an 800 number I didn’t recognize. Since I was in a meeting, I [...]

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Tags: Marketing and Communications · Rants

To all the Balloon Boy Skeptics…

November 5th, 2009 · No Comments

Posted by Lauren Preston
To all of the Balloon Boy Skeptics out there, I owe you an apology.

A few weeks ago, millions of people across the country were glued to their computers, televisions, Twitter feeds, etc. watching and waiting in horror as the drama of “Balloon Boy’s” flight unfolded. We’ve since found out (or sincerely assume) [...]

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Tags: New Media · Rants

Putting Out Fires with Gasoline

September 29th, 2009 · No Comments

posted by Doyle
I’ve been pretty vocal about my displeasure with AT&T’s service of late, mostly because I can’t get a straight answer. It’s been a big part of my Twitter stream, and I even wrote a letter to the CEO here.
Then, John Metzger forwards me this voice mail (name and number removed).
Two things:

Half our company [...]

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Tags: Rants

An Open Letter to Randall Stephenson, Chairman, CEO and President of AT&T

September 26th, 2009 · 7 Comments

Dear Mr. Stephenson:
I’ve been pretty vocal with my displeasure about your company in some pretty public forums of late. I thought I’d take a moment to tell you why, as well as offer a suggestion for fixing your problem.
Here’s the issue: I hire you to provide me with one product — the voice/data service on [...]

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Tags: Communication Strategies · Misc · Rants · Web/Tech

Let Them Eat Op-Eds

August 21st, 2009 · No Comments

Posted by Lisa Greim

The phone rang at 9 a.m. Saturday. It was my high school friend Michael, calling from Switzerland to ask me to interpret a dream.
“My Aunt Lucy used to call and tell people she dreamed about them, and she usually got it right and that was odd, because she was kind of [...]

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Tags: Communication Strategies · Mainstream Media · Misc · New Media · Rants

Five forum jerks and how to deal with them

June 23rd, 2009 · No Comments

Posted by Lisa Greim
Trying to manage an online forum, as my colleague Nate Warren noted earlier this month, is like herding cats. It’s no wonder some marketers still hesitate to recommend social media to clients. Under the cover of anonymity, some people will say unbelievable things.
Years of hosting conversations at the two-decade-old online community The [...]

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Tags: Communication Strategies · Digital Content · Metzger Events · Metzger News · New Media · Rants · Uncategorized · Web/Tech

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